Privacy Policy

Mobile IV Therapy ("we", "us", or "our") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of the Republic of South Africa and, where applicable, the General Data Protection Regulation (GDPR) for visitors based in the European Union.

1. Practice Information

Mobile IV Therapy
Cape Town, the Republic of South Africa
Telephone: 083 624 1934
Email: bookings@mobileivtherapy.co.za

2. Information We Collect

We may collect and process the following categories of personal information:

• Contact information (such as name, email address, telephone number).
• Health and medical information you provide on our patient intake and consent forms (such as allergies, medication, medical conditions and next-of-kin details). Under POPIA this is "special personal information" and is processed only to deliver care safely and with your consent.
• Information you provide through enquiries, appointment requests or other communication.
• Technical information including IP address, browser type, device information and usage data.
• Any other information voluntarily submitted via forms, email or other communication channels.

3. How We Collect Information

Personal information is collected directly from you when you complete a contact or intake form, request a consultation, contact us, or engage with our services. We may also collect certain technical data automatically through cookies and analytics tools when you browse our website.

4. Purpose of Processing

We process personal information to respond to enquiries and provide our services; to manage patient relationships, appointments and clinical follow-up; to improve our website; to maintain the security and integrity of our website; and to comply with legal, regulatory or professional obligations.

5. Lawful Basis for Processing

We process personal information on one or more of the following bases: your consent, the performance of a service you have requested, our legitimate business interests, or the need to comply with a legal obligation. Special personal (health) information is processed with your explicit consent or as otherwise permitted by POPIA.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and analyse traffic. You may adjust your browser settings to refuse cookies; however, certain website features may be affected.

7. Google Services (Analytics & reCAPTCHA)

We use Google services on this website, including Google Analytics 4 and Google reCAPTCHA. reCAPTCHA protects our website from spam and automated abuse and may collect information such as IP address, browser characteristics and user-interaction data. Google acts as a data processor for this data and processes it on our behalf; Mobile IV Therapy remains the data controller.

8. Sharing of Personal Information

We do not sell personal information. We may share it with trusted service providers — including hosting, email-delivery and analytics providers — who process information on our behalf under appropriate data-protection agreements, or where required by law.

9. Data Security

We implement appropriate technical and organisational measures to safeguard personal information against unauthorised access, loss, misuse or alteration. However, no method of electronic transmission or storage is completely secure.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law and our professional record-keeping obligations.

11. Your Rights

In accordance with POPIA and, where applicable, the GDPR, you may have the right to request access to, correction of, or deletion of your personal information, to object to certain processing, or to withdraw consent where processing is based on consent. To exercise your rights, please contact us using the details below.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date.

13. Contact Information

If you have any questions about this Privacy Policy or how we process your personal information, please contact us at:

Email: bookings@mobileivtherapy.co.za
Telephone: 083 624 1934